Privacy Policy

1. Information we collect

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Personal information

We may ask for personal information, such as your:

• Name
• Email
• Phone/mobile number
• Company name and role
• Business address
• Billing information (where relevant)
• Information you provide in support requests (for example, issue descriptions, screenshots, system details)

2. Legal bases for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

• it’s necessary for the performance of a contract or to take steps at your request before entering into such a contract;
• it satisfies a legitimate interest (which is not overridden by your data protection interests);
• you give us consent to do so for a specific purpose; or
• we need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).

3. Collection and use of information

We may collect, hold, use and disclose information for the following purposes. Personal information will not be further processed in a manner that is incompatible with these purposes:

• to enable you to access and use our website, associated applications and associated social media platforms;
• to contact and communicate with you, including responding to enquiries and support requests;
• to provide, operate and maintain our services (managed IT, infrastructure support, troubleshooting, monitoring, and automation services);
• for internal record keeping and administrative purposes (quotes, invoices, job notes, service history);
• for security and fraud prevention, and to protect our website, systems, and customers;
• for analytics, market research and business development, including to operate and improve our website and services; and
• for advertising and marketing, including to send you promotional information about our services, where permitted by law.

4. Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers (web hosting, email, analytics, security, payment processing) for the purpose of enabling them to provide their services;
• our employees, contractors and/or related entities as required to deliver services;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law; and
• third parties to collect and process data on our behalf (for example, analytics providers).

5. International transfers of personal information

The personal information we collect may be stored and processed in Malta and in other countries where we or our partners and third-party providers maintain facilities. Where applicable, we will ensure transfers are protected by appropriate safeguards under GDPR.

6. Your rights

• Access: You may request details of the personal information we hold about you.
• Correction: You may request that inaccurate or incomplete data is corrected.
• Erasure: You may request that we erase personal information, where permitted by law.
• Restriction: You may request that processing is restricted in certain circumstances.
• Objection: You may object to processing where we rely on legitimate interests.
• Complaints: You may lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta.

7. Cookies

We use cookies to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our site. This helps us improve content and usability.

8. Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. Your continued use of this site after any changes will be regarded as acceptance of this policy.

Contact

Spartech Ltd. (Data Controller)
Email: privacy@spartechltd.com
Phone: +356 9955 9304
Malta

Effective date: 1st July 2018